In an emergency, our fire protection systems and equipment are often the first line of protection afforded to some of society's most vulnerable people. This is not a responsibility to be undertaken lightly. Our standards, accreditations and conduct are all intended to exceed the minimum requirements of the Fire Protection Industry.
We aspire to emulate best practice as it evolves and employ consultants to ensure that our senior management is kept appraised of technical innovation, changing standards of compliance and potential legislative developments. This sense of responsibility extends to all of the stakeholders in our business. To date this has consisted of our Suppliers, our Board of Directors, our Clients and our Staff.
In order to deliver a great service at a competitive price our core strategy has been to build durable long term relationships with these stakeholders. We are committed to maintaining strong bonds with our suppliers based upon mutual respect, good communications and a strong payment profile.
We take responsibility for developing the careers of our dedicated and highly qualified engineering and administrative staff, some of whom have been with the Company for 25 years. We strive to provide flexible work practices which enhance their work-life balance and, above all, we recognise the need to keep them informed of the Company's direction and encourage their input in the running of the business.
We focus on understanding our clients' requirements as laid out in their initial service agreements and strive to meet their performance targets, as measured by pre-ordained key performance indicators (KPI). In our experience the most efficient way to provide outstanding client service is to develop a rapport with administrators and their site representatives. Such a rapport can only be built upon the free exchange of high quality management information, good channels of communication, mutual respect and a commitment to respond constructively to our client's needs.
The sophistication inherent in the Fire Protection Industry has evolved beyond all recognition since the incorporation of UK Fire in 1973; We have successfully evolved along with it. The Company has constantly adapted in order to respond to the changing needs of our stakeholders however as the 21st Century has progressed rising concerns about environmental degradation have persuaded us to recognise that the local community and wider world also have a stake in the way in which we conduct our business.
In response we have sought to introduce low emission vehicles into our car and van fleets and our Environmental Management System has gravitated to the heart of our business; dictating the way in which resources are now utilised and waste is disposed of.